FAQ’s

What is OneBet?

OneBet provides a free online service, enabling users to find and compare the best odds and bet with leading bookmakers across a variety of sports/events.

Are there any charges for this service?

The OneBet betting application service is 100% free to use. There are no additional charges for placing the bets so your payment will only be for your bet. If you have an existing balance on your bookmakers account, you will use your balance for placing the bet.

How do I register to OneBet?

Register with OneBet is Free and very straightforward. You must be at least 18 years old to register with OneBet.

You can register with OneBet using our easy online application form. Simply click on the “Register” button on the top right corner of the Home page and become a OneBet user.

I do not have a betting account. What do I do?

Do not worry: once you have completed the registration form and have accepted our Terms and Conditions, we will set everything up for you. All you need to do is to choose the best odds from the bookmaker comparison table and we will open the account on your behalf.

How do I place a bet?

To place a bet with OneBet is very easy and straightforward. All you need is to select the sporting event you want to place the bet on, choose the best odds from the bookmaker comparison table and click on the price to place that bet. If you are not registered to OneBet, you will be asked to register first so you can continue to place the bet. Before the first bet you will be asked to provide your PIN (Personal identification number) to enter the secure channel.

How In-Play Betting works?

The user must be aware that In-Play bets may be subject to automated time delays for purposes of security and integrity. Also, you must be aware that live transmission by some broadcasters can be delayed and that this delay can vary between customers depending upon factors such as their connection or buffering speed. These time delays may cause the bets prices to change at the point of bet placement. In the event of a price change the user will be asked to confirm acceptance of the shortened odds, before the bet is placed at the new price. For more information on terms for In-Play refer to each bookmaker.

Look at the Bookmakers’ Contact Information section below, for details.

Can I use my existing account with a bookmaker?

Absolutely, as long as this bookmaker is one of the bookmakers we work with! You can set your existing account in several ways, while registering with OneBet you can provide your existing bookmaker details as part of the registration process. Alternatively, if you are already registered with OneBet you can simply go to My Account> Existing Account >Choose the desired Bookmaker and provide your details in the suggested form. Please note that when entering your username and password for your account that these are case sensitive.

As with all other personal details, your bookmaker details are encrypted and stored in a secure database. The key to decrypt this information is a combination of your phone number and personal PIN. Only you have the key to unlock this information, so even the staff at OneBet cannot see these details!

Users who do not want to use their existing bookmaker accounts can still bet with OneBet, however that will require us to set up a new account for you using your card details that you’ve registered for OneBet. However, please note that some of the bookmakers will not let us open an account for you if you use the same card number for our comparative betting service, in which has already been used for your own account. In these instances we would recommend you add your existing account.

OneBet support is instructed never to ask you for your PIN and passwords. 

How do I set Deposit Limits?

In order to limit your betting risk you are able to set a Maximum Daily or Weekly Deposit Limit on each bookmaker. To set the these limits login directly to each Bookmaker website, login using your account details found in “My Account”, or contact their Customer Support line.

Look at the Bookmakers’ Contact Information section below, for details..

What security measures are taken to protect my details?

All your sensitive information (PIN number, credit card details, and bookmaker accounts details) are kept in our “Vault”. The vault is a database that contains encrypted information. These details can only be accessed after you have actually supplied these details and your personal PIN. Furthermore, all communication with our service uses industry standard encryption technology.

What is my PIN number?

As part of the registration process, you will choose a four-digit PIN unique to you. This is a Personal Identification Number, which is used as part of our secure channel. You will need to identify yourself to us every time you complete a transaction.

I forgot my PIN. What should I do?

If you forget your PIN, we will need to send you a new one. Go to the My Account page on the website and follow the Forgotten your PIN link. You will need to answer your security question correctly before we will send you a new PIN by TXT. You will be able to continue using our services within minutes.

I forgot my password for the website. What should I do?

If you know your PIN, we can send you a new password. On the home page where you are asked to log in, click on the Forgot your Password link. You will be asked for your Username and PIN. Enter the same Username you used when registering. You will then receive an email with a new password. Once you have logged in you can change this password on My Account section.

I have forgotten both my password and my PIN. What do I do?

Our system is designed to keep your information so secure that even if we wanted to, we could not tell you both your PIN number and your password. To replace your existing PIN and password please contact customer support at support@OneBet.com, or call our Phone Support Line.

What happens if my account balance is less than the amount I want to bet? 

You do not have to do a thing: we will do it all for you. Simply proceed with your bet and OneBet will deposit the missing funds into your bookmaker account to complete the bet. The amount deposited will be charged to the card that was registered to OneBet

How do I Deposit funds into my account?

In OneBet, there is no need to manage your account. To simplify the process, OneBet tracks your account balance and will advise you accordingly whenever you don’t have sufficient funds to cover a particular bet. All you ever need to do is simply place your bet for the amount you wish to, and we’ll do the rest. Typically you will be advised either to reduce your bet amount to match your account balance or allow us to deposit the difference into your account in order to make the bet. This gets charge back to the card you registered for the service. You can however choose to put funds into your account by going to the bookmaker site and logging into your account directly at their website and use their forms to put funds into your account. Your username and passwords that have been created by us on your behalf for any of the bookmakers can be found in OneBet by going to My Account > Existing account section.

How do I Withdraw? 

You can withdraw your funds at any time either directly from the phone or from our OneBet website. Once logged into your account, you can go to the Existing account section, click on Balance and withdraw button to view the balance of your accounts and withdraw either the partial or full balance from any of the bookmakers you wish. Please note that some bookmakers may not allow you to withdraw to the card that you have registered for the service In this case, you will be advised by a message at the point of withdraw to contact the bookmaker directly for instruction how to withdraw your funds.

I would like to bet online with a bookmaker. Can I use the accounts that you have already set up for me? 

Of course, you can! You need to go to the Existing accounts details page on our website and click on “Get Password” for the bookmaker.It will display your user id and password for the bookmaker.

How do I check the balance of my account? 

Very easy! You need to login to your account first and then go to My Account > Existing Accounts, click on the desired bookmakers balance & Withdraw button to check your balance.

Where can I see a list of all the bets that I have placed? 

Simply go to the Transaction Report on our website at any time. You will find a list of your most recent transactions. We will hold the last 50, so if you need a full list you can always log into your account on the bookmaker website. You need to login to your account first and then go to My Account > My Transaction .You can also go directly to the bookmakers for full account information.

Can I place a bet with a specific bookmaker?

Yes, you can bet with any participating bookmaker. Select the event you want to bet on and we will show you who is offering the best odds, plus links to the other bookmakers as well. Just choose your favourite option and continue with your bet.

Can I change my username and password on the bookmakers sites?

Of course, you can. Bear in mind that you will need to advise us of any changes or we will be unable to access your account to place a bet on your behalf. Please register any changes on the My Account section of our website by following the link to the Existing account details. You can also update your account on the phone by following the My Account link and selecting Update Account button. Please note that when entering your new username or password that these are case sensitive and must be entered exactly as they appear at the bookmaker.

Can I change my credit card? 

You can change your credit card at any time but as well as updating your card details with us, you will also need to contact each bookmaker individually to give them your new card details. For security reasons – bookmakers will not allow us to update your card with them on your behalf. If you do not change your details with them, any subsequent deposits into your account will still try to use the old payment card. Please register any changes on the “My Account” section of our application by following the links to payment card and billing address.

Look at the Bookmakers’ Contact Informationsection below, for details.

Please note: If you update your card details on the OneBet site but have not informed each bookmaker individually, then you may not be able to, deposit or withdraw funds using OneBet.

How do I know if a transaction has been successful? 

Every time you place a bet, you will receive a confirmation containing the details of the bet you have just placed. If the bet has NOT been placed for any reason – you should see an error message informing you why this has not been the case. In all cases – you should see either a bet confirmation or alternative message. If for any reason you have any doubt about whether a bet has been placed or not, please check the transaction log first prior to re-attempting to make the bet. If the bet has been placed, it will be recorded there.

What are external bookmakers?

Most of the bookmakers on our service are fully integrated, which means that you can open accounts and place bets, all within the OneBet service. For those bookmakers you will never be redirected to any other site to register, log in, place a bet, or deposit and withdraw money.

Some bookmakers aren’t able to give us enough access to their systems to allow us to do that, but from your feedback we understand you still would like to have their odds included, for example in the case of Bet365. We call these bookmakers ‘External Bookmakers’ and for those you will be directed to their site when you click on the odds, online or mobile as appropriate. If you want to place bets with them, you will have to complete a registration there. Next time you want to place a bet with them from OneBet, you will just have to log in there. External bookmakers have a grey & white arrow next to their logo.

Please note that because you place your bets outside OneBet, we are not able to show them on your transaction list, or to show your account balance with external bookmakers.

Bookmakers’ Contact Information

 

Find the contact information and Terms of service for each bookmaker below:

 

William Hill
Helpline (UK): 0800 085 6296
Helpline (Int): +800 3551 3551
Email: customercare@williamhill.co.uk
Website Terms and Conditions
Privacy Policy
Age Verification Policy
In-Play Rules
UK License: 39225
William Hill is operated by WHG (International) Limited, a company registered in Gibraltar. WHG (International) Limited is licenced and regulated by the Gambling Commission (Number: 000-039225 R-319373-001) for customers in Great Britain, and licenced by the Gibraltar Government and regulated by the Gibraltar Gambling Commissioner (licence nos. 034 & 042) for all other customers. The registered office of WHG (International) Limited is at 6/1 Waterport Place, Gibraltar, with registered company number 99191.
Ladbrokes
Helpline (UK): 0800 731 6191
Helpline (Int): +44 208 429 7971
Email: care@ladbrokes.com
Website Terms and Conditions
Privacy Policy
Age Verification Policy
In-Play Rules
UK License: 1611
Ladbrokes Betting & Gaming Ltd. is licensed (licence no. 1611) and regulated by the British Gambling Commission for persons gambling in Great Britain and Ladbrokes International plc & Ladbrokes Sportsbook LP, Suites 6-8, 5th Floor, Europort, Gibraltar are licensed (RGL Nos. 010, 012 & 044) by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.

 

Coral
Helpline (UK): 0800 44 0011
Email: help@coral.co.uk
Website Terms and Conditions
Privacy Policy
Age Verification Policy
In-Play Rules
UK License: 39071
Coral.co.uk is operated by Coral Interactive (Gibraltar) Limited (company number 106323). Coral Interactive (Gibraltar) Limited’s address is Suite 711, 1st Floor, Europort, Europort Road, Gibraltar GX11 1AA. Coral Interactive (Gibraltar) Limited is licensed by the Government of Gibraltar & regulated by the Gibraltar Gambling Commissioner (RGL 059 & 060). For customers accessing Coral.co.uk from Great Britain, the service is licensed and regulated by the Gambling Commission (000-039071-R-319423-001). Coral is the registered trade mark of Coral Group Trading Ltd © Gala Coral Group Ltd. All rights reserved.
Boyle Sports
Helpline (UK): 0800 220 066
Helpline (Int): +353 42 9393168
Email: care@boylesports.com
Website Terms and Conditions
Privacy Policy
In-Play Rules
UK License: 39469
BoyleSports is operated by BoyleSports (Gibraltar) Limited, company number 112469, of registered address Suite 2B, 143 Main Street, GX11 1AA Gibraltar. BoyleSports is licensed and regulated by the Gambling Commission (Licence No 000-039469-R-319383-001) for customers in Great Britain, and licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner (RGL 083 & 084) for all other customers.

 

Betway
Helpline (UK): 0808 238 9841
Helpline (Int): +44 808 238 9841
Email: support@betway.com
Website Terms and Conditions
Privacy Policy
In-Play Rules
UK License: 39372
Betway.com is a brand managed by Betway Limited (C39710), a Maltese registered company whose registered address is 9 Empire Stadium Street, Gzira, GZR 1300, Malta. Betway Limited is licensed and regulated in Great Britain by the UK Gambling Commission, under continuation licence number: 000-039372-R-319367-001 and outside of Great Britain, by the Lotteries and Gaming Authority of Malta, under licence numbers: LGA/CL1/302/2006 (issued: 29th June, 2014), LGA/CL2/396/2007 (issued: 30th April, 2012) and LGA/CL3/302/2006 (issued: 29th June, 2014).
bet365
Helpline (UK): 0800 0288 365
Helpline (Int): +44 1782 684 757
Email: support-eng@customerservices365.com
Website Terms and Conditions
Privacy Policy
In-Play Rules
UK License: 39563
Hillside (UK Sports) LP is licensed and regulated by the British Gambling Commission (Licence number 39563). Registered Office Hillside (UK Sports) LP (registration number 117), Unit 1.1, First Floor, Waterport Place, 2 Europort Avenue, Gibraltar.

 

Paddy Power
Helpline (UK): 08000 565275
Helpline (Int): +353 1 4040120
Email: support@paddypower.com
Website Terms and Conditions
Privacy Policy
In-Play Rules
UK License: 39439
PPB Counterparty Services Limited, Triq il-Kappillan Mifsud, St. Venera, SVR 1851, MALTA, is licensed and regulated by the Malta Gaming Authority. Licence Number: MGA/CL2/294/2006 12 March 2013, and for customers in the UK, licensed and regulated by the Gambling Commission.
Sky Bet
Helpline (UK): 08000 724 777
Helpline (Int): +44 1423 533 104
Email: help@skybet.com
Website Terms and Conditions
Privacy Policy
In-Play Rules
UK License: 38718
Customers in Great Britain: Sky Bet is licensed and regulated by the Gambling Commission (licence number 38718). All other customers: Sky Bet is licensed and regulated by Alderney Gambling Control Commission.